Managed IT support for facilities management; Anchor Group
How Layer 4 supports an integrated facilities management business with secure, reliable IT
Anchor Group Services Limited is a Chester‑based integrated facilities management (FM) provider, delivering services nationwide across sectors including retail and healthcare.
As a business managing multiple services – from cleaning to security services – reliability and efficiency are critical. This extends beyond frontline delivery to the technology that supports day‑to‑day operations.
More than IT support
As an integrated facilities management business, Anchor Group required more than standard IT support. Technology needed to match the same high standards of reliability, resilience and compliance expected across their FM service delivery.
Therefore, key priorities included:
- Strong data protection and device security
- Reliable system availability for operational and management teams
- Secure, well‑managed access to Microsoft 365
- Responsive IT support, without unnecessary complexity for staff
Furthermore, Microsoft 365 needed to actively support collaboration and productivity across teams at the same time. It could not simply exist as a collection of under‑used tools.
Ultimately, Anchor Group wanted an IT partner they could trust and who understood life in the FM sector.
Fully managed, reliable IT support and security
Anchor Group have now worked with Layer 4 for nearly 18 months. During this time, they have built a long‑term IT partnership based on trust, responsiveness and a shared understanding of how the business operates.
Layer 4 provides fully managed IT support with a strong emphasis on security, resilience and consistency. Importantly, the service remains approachable and easy to work with on a day‑to‑day basis. Services delivered include:
- Microsoft 365 services, fully managed and supported
- Endpoint security, protecting laptops and user devices
- Firewall services, safeguarding the network perimeter
- Layer 4 Managed IT Support, providing direct access to knowledgeable engineers
- Exclaimer email signatures, ensuring consistent, professional branding across communications
Together, these services provide a secure, well‑managed IT environment aligned with the needs of an integrated facilities management (FM) business operating multiple services.
“Working with Layer 4 gives us confidence that our IT is secure, reliable and well managed. As a business operating within the facilities management sector, Anchor Group required more than standard IT support.
“The team are responsive, approachable, and proactive. Ultimately, making day-to-day IT one less thing to worry about.” said Andrew Harper, CEO, Anchor Group Services Limited
Confidence, continuity, and resilience
As a result, Anchor Group now benefits from a secure and resilient IT environment that supports the delivery of their services without disruption.
Staff across the business have confidence that systems are protected and that support is readily available when needed. Behind the scenes, layered security and backup services provide reassurance that data is safe and recoverable. The business now benefits from:
- Stronger security across devices and systems
- Improved data protection and operational resilience
- Reliable, responsive managed IT support
- A Microsoft 365 environment that supports collaboration and productivity
- An IT partner that understands the importance of discretion, compliance and trust
Most importantly, IT now quietly supports operations in the background – enabling Anchor Group to focus on delivering reliable, high-quality integrated facilities management services to customers nationwide.