Managed, remote and one-off IT support services

At Layer 4, our Managed IT Services provide reliable, cost-effective IT solutions that help to minimise risk and maximise efficiency. Our team of experienced professionals monitor your IT systems around the clock, so you can focus on what matters most for your business. With our managed IT services, you can rest assured that your business IT will be secure and running optimally. We offer personalised support plans that are designed to meet the needs of any business, from small to large. With Layer 4, you can trust that your IT needs are in the best hands.

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We cover all your needs and technology Our managed IT support services will take care of your IT infrastructure and staff support for a fixed monthly fee.

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We offer fully managed IT support services and clear Service Level Agreements (SLA’s). We handle all your technology needs and provide a comprehensive level of support, including:

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Remote service desk support by phone, email and the Layer 4 portal

 

Account management and strategic support with Quarterly Business Reviews

 

Service delivery management to enhance end-user satisfaction and efficiency 24/7 infrastructure management & monitoring, for a reliable and uninterrupted service

 

Preventative maintenance to keep your systems running smoothly Updates & patch management for Windows OS Supplier management for any technology that we do not provide Asset & licencing management to track your IT assets

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Real-time reporting via user-friendly dashboards, giving you full visibility at all times Optional desk-side support and onsite visits Emergency support around the clock, for when you need it most